Frequently Asked Questions
Are you Insured?
Yes we are! We are proud to be insured with Canadian pet insurance company, ProFUR. As we always say, your pets and your properties are our highest priorities!
How Much Does it Cost for a ‘Meet & Greet?’
Our ‘Meet & Greets’ are INCLUDED for FREE whenever you BOOK with Us! If you are unsure about booking however, then it will cost $30 for 1+ Hour and $20 for 30 Minutes.
What If I Need Multiple Visits For Same Day?
Most of our clients book twice a day so that is never an issue! Just as long as we still have availability :)
Is There a Cancellation Policy?
You can cancel or reschedule your appointments manually online or by contacting us up to 7 days before the scheduled booking, otherwise a small fee ($10) may apply afterwards!
How Will You Get Into Our Home?
Whichever method is most preferable to You! Most clients are comfortable leaving a hidden key for us or providing a garage code. We can also meet you ahead of time for a key pickup or some other arrangement that suits you!
What Happens If There’s An Emergency!?
If we notice an emergency regarding your pets or your home, we will contact you immediately! If there is no response and your pet needs urgent help, we will take them to the vet you have provided us with. Additional charges will apply.
How Will We Know You Arrived?
One of our pet experts will send you a detailed text after each visit, letting you know how their visit went, along with any possible concerns. Pictures will also be included for the 30-minute & 60-minute options!
Do I Pay More If I Have More Pets?
Nope! You pay for the duration of time that you select, regardless of how many pets you have! We have 20 minute, 30 minute & 60 minute options available for you :). You can find more information about our services here
Are You First-Aid Pet Certified?
Yes! Your pets and your home are our priority, which is why we’ve made it mandatory for all staff at Purrfect Neighbour to have their First Aid Certification for Cats and Dogs!
I Have a Very Specific Routine for My Pets…
Purrfect! We are here to make sure ALL your pets get the love and care they deserve. Simply write your notes in the ‘Special Instructions’ field when booking, and we will do the rest! If there is any confusion, we will be in touch with you BEFORE the visit starts.
How will your Professionals know which Food to Feed my Pets for the Pet Check In services?
Fantastic Question! We’ve created a space for you to provide us with feeding instructions when using our Easy-to-Use Online Booking! It’s also required, so you can't miss it :). If you are booking via phone, then you’ll verbally inform us when going through questions!
