Privacy Policy

OVERVIEW

At Purrfect Neighbour, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it.

By using our website or booking services with Purrfect Neighbour, you consent to the collection and use of information as described in this Privacy Policy.

INFORMATION WE COLLECT

Purrfect Neighbour may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Home address

  • Emergency contact information

  • Pet information and care instructions

  • Veterinary information

  • Booking and appointment details

When you visit our website, certain technical information may also be collected automatically through website analytics and platform providers, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of website visits

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide pet sitting, dog walking, and related services

  • Communicate regarding bookings and appointments

  • Send service updates and visit reports

  • Respond to inquiries

  • Process payments through secure third-party providers

  • Improve our website and services

  • Comply with legal obligations

We will only use your information for purposes that are reasonably necessary to provide our services or operate our business.

SHARING OF INFORMATION

Purrfect Neighbour does not sell, rent, or trade your personal information.

Information may be shared only when necessary to:

  • Obtain veterinary care for your pet(s)

  • Process payments through secure third-party providers

  • Comply with legal requirements

  • Protect the safety of pets, clients, staff members, or the public

DATA SECURITY

Purrfect Neighbour takes reasonable measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

Payment information is processed through secure third-party providers and is not stored directly by Purrfect Neighbour.

While no method of electronic storage or transmission can be guaranteed to be completely secure, we strive to use commercially reasonable safeguards to protect your information.

COOKIES & WEBSITE ANALYTICS

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

Cookies help us understand how visitors interact with our website and allow certain website features to function properly.

Most web browsers allow you to disable or manage cookies through browser settings.

THIRD-PARTY SERVICES

Our website may contain links to third-party websites or use third-party services, such as payment processors, scheduling software, analytics providers, or social media platforms.

Purrfect Neighbour is not responsible for the privacy practices of third-party websites or services.

ACCESS TO YOUR INFORMATION

You may request access to the personal information we hold about you, request corrections to inaccurate information, or ask questions regarding our privacy practices.

To make such a request, please contact us using the information available on our website.

CHANGES TO THIS POLICY

Purrfect Neighbour may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective upon posting.

CONTACT

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Purrfect Neighbour through the contact information provided on our website.